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Terms of Sale

These terms apply to all sites run by Proud Studios CIC including but not limited to proud-studios.co.uk.

All sales processed through the Proud Studios CIC websites are taken securely through secure online payment providers. Postage is added at checkout based on the shipping address.

All products are sold for personal use only. Images may not be scanned, syndicated or otherwise distributed outside of the agreed licence. Multiple copies of a digital file may not be distributed or printed for distribution without prior agreement.

Packaging: All items are securely packaged in card envelopes, strong cardboard boxes or similar.

Information: Your information will remain confidential and will never be used in any way other than its intended purpose.

European customers: due to the UK leaving the EU almost all orders sent to the EU will be subject to customs and/or import duty charges. Theses charges are the responsibility of the customer and refunds will not be given to items returned due to the customer refusing to pay these charges.

Returns: All sales are final – this is due to the low monetary value of the items being sold.

Lost or Damaged items

Most orders (except very large ones) are sent via Royal Mail First Class. If you would like tracking added please choose that shipping method at checkout. 

For damaged items: These need to be reported, by email, immediately upon receipt. I’ll need photographs of the damaged packaging and goods, and may need you to return them to me. Please retain all damaged goods and packaging until I have spoken with Royal Mail.

For lost items: These need to be reported, by email, within 28 days of the order being placed.

Need help?

Contact us by email for questions related to refunds and returns. Please include your order number and if possible a copy of the order confirmation email.